Tech Support


To setup your PTC account and log into PTConline ( for the first time, follow these steps.
Open a private (incognito) window in your web browser. It's best to use a desktop or laptop computer for this - not an Ipad, Iphone, or an Android device.
In the private window, type in the address bar and hit enter. The select 'Log in' at the top right. We call this site 'PTConline'.
Click the login button. Expect to see both a Google login box and a Microsoft login box during this process. This will give you easy access to MS Office and Teams, and Google Gmail and Drive.
Enter your PTC email address and password exactly as they were emailed to you by Microsoft or PTC staff. If you can't find an email with the details, check your junk or spam folder in your email program.
On first login, you will probably be asked to change your password. Select something that you will remember. You may also be asked to provide a phone number for account security purposes.
You should now be logged into PTConline. You may see the 'Student Orientation' course on your 'Dashboard'. Next, try to open PTConline in a regular browser window, which might require logging out of all other Microsoft and Google accounts (including Gmail). Then set up Microsoft Teams following the instructions on this page.

Sure. Go to, click “Log in’, click the Microsoft button (rather than the Google button), and use your PTC credentials. Your PTC account is both a Microsoft and Google account, so you may need to log out of your personal Microsoft and Google accounts before signing into your new PTC account.



After setting up your PTC account, next set up Microsoft Teams. If you will only ever be taking pre-recorded units, you can skip this setup.
Download 'Teams for work or school', available at Most Windows users should select the 64-bit version. Don't use 'Teams for Home', which is the version that comes already installed with Windows.
Find where you downloaded Teams. Click on the file, and it should start installing.
Log in with your PTC email account credentials, with the email address exactly as PTC has given it to you and your password as you set it on your first login to PTConline. If you receive a message about not having 'required perissions', restart your computer.
Have a look around Teams and see if you can find how things work. To help you, PTC's Academic Dean would like to have a test call with you. See if you can start a video call with him. You don't need to make an appointment with him for this, but if it is needed, he can be booked on the PTC website (go to the Engage menu).
You should now be able to use Teams with your PTC account. Your PTConline units (at will give you links to your units in Teams. Your Teams units will allow you to open PTConline in the app itself, too, so you can stay only in Teams if you wish.

Sure. Download ‘Teams for work or school’ (don’t use ‘Teams for Home’, which is the version that comes already installed with Windows) and log in with your PTC credentials. If you prefer, you can go to in a Chromium-based browser (e.g. Chrome, Edge) and use Teams there. Your PTC account is a Microsoft account, so you may need to log out of your personal Microsoft accounts before signing in with your PTC account.


If you can't log into PTConline (, Teams, or PTC resources, run this troubleshooter. If you answer all questions and it's still not working, you will be able to submit a support request.
Are you using a desktop or laptop computer, and is that computer less than 10 years old?
If you are using an Ipad, Iphone, or Android device, leave this troubleshooter and try using a desktop or laptop computer instead. PTConline and Teams do work on Ipads, Iphones, and Android devices, but they have limitations, so setup support is not provided for these. Support is not provided for older devices, either, and you are advised to update.
Have you completely restarted your computer (and not just put it to sleep from the power button but actually selected 'Restart')?
If you have not restarted your computer, please leave this troubleshooter, restart your computer, and don't try to log into anything except for or the Teams app.
If you are trying to log into PTConline, are you going to the correct address: If you're trying to use Teams, are you using the app (not a browser) and are you using the Work/School edition of the app?
Make sure you are not trying to log into the main College website ( - it has no login button. Make sure you are not using the 'Teams at home' version of the app or using the Teams app that came already installed in Windows. Go back to the setup instructions for more info.
Have you tried logging in using a private (incognito) browser window?
Most login problems are account clashes with other Microsoft and Google accounts (including Gmail) that you have logged into in your web browser/s. The quickest way to check if you have an account clash is to leave this troubleshooter and try a private (incognito) window in your browser. Try this also if the Teams app won't log in - Teams can get confused with other accounts you have logged into in your browser/s.
Have you triple-checked that you are using for your usename the email address that PTC assigned you?
A common problem is entering the wrong username. Leave this troubleshooter and try to log into PTConline or Teams again. This time, for the username, copy and paste your PTC email address that was assigned to you by PTC. Do not enter a personal email account username (so no emails ending with, do not enter a phone number, do not enter just your name, do not enter your student number.
Have you triple-checked that you are using the password PTC assigned you or have you tried really hard to enter the password you created when you first logged in?
The second most common login problem is entering the wrong password. Leave this troubleshooter and try to log into PTConline or Teams again. This time, for the password, copy and paste the password assigned to you or try to remember the password you created when you first logged in.
If you receive an error message that the account or password is incorrect or know you have forgotten your password, have you tried the Microsoft 'reset password' or 'Forgot your password' option (Microsoft, not Google), and then refreshed the page?
If you see an error message that your account or password is wrong, it probably means you need to reset your password. Leave this troubleshooter and select 'Forgot your password' or 'reset password' on the login screen. A password reset will only work if you can verify that the account is yours. E.g. you will be texted a security code. If you can't verify (e.g. you have never added your mobile to the account), please continue to submit a support request.
If you still can't log in, please submit a support request. You will receive a response usually by email.

Sure. Almost all login problems for PTConline and the Teams app are caused by one of two things. 1. A clash between your PTC account and another Microsoft or Google account you are logged into in your browser. 2. Entering the wrong account details. Log out of other accounts in your browser/s, and triple check that you’re entering the correct account details.

Using PTConline

After logging into, there are two ways of getting into your units.

For online students, PTC staff will have added the unit to your unit list. The unit will show on your ‘Dashboard’ page. Your unit will not be available until you have completed registration with the Registrar.

If you are taking a unit on-campus, the lecturer may instead provide you with an enrolment key. You need to find the unit (there is a search bar on the Home page), click on it, and enter the enrolment key when requested. Thereafter, your unit will appear on your Dashboard.


In the relevant unit page, scroll down the page until you see the section with the assessment item/s for your unit.

CHOOSE CAREFULLY: the unit page might have assessment items in more than one section and might have assessments for the differing levels of the course you are doing.
• E.g. there might be as assessment section for undergraduate students and another for postgraduate students.


There are several possible assessment types and submission methods, so the way you submit your work can vary. The following applies to a Turnitin assignment. Turnitin is anti-plagiarism software. You will notice a Turnitin icon next to a Turnitin assignment. 

Click on the assessment item.

The submission details page will load. It shows the due date (and the post date, which is the earliest date at which your lecturer’s feedback can be shown). There is a blue icon to click to see the assessment rubric.


You might need to scroll down to see the ‘Submit paper’ button.

The Submit Paper popup page will then appear.
• Online submission is usually required by 11:59pm on the due date, unless the Unit Guide has directed otherwise.
• If the site is not working when you try to submit the item, email the assignment to your lecturer, as proof that you had it completed by the due date, and upload the file as soon as the site becomes available again.
• If the due date has passed, you might not be able to upload your assignment, depending upon how your lecturer has configured settings.
• For an extension, apply to the College Extensions Officer on the form available on on the main PTC website. The form must be submitted prior to the expiry of the Due Date, except in certain circumstances.
• Remember that the late penalties policy applies. 


On the Submit Paper popup page:
i. Fill in the Submission Title textbox, in the following: 
• Unit code – Assessment name – ACT number. E.g. ‘OT001-512 Topical essay 2014123123’

ii. Add the submission file. 
– Drag and drop a file from your file browser into the box with the dotted borde, or click the ‘Add’ icon and use the dialog box to add a file.
– The file should have the same name as the Submission Title.
– The format can be .doc, .docx, or .pdf. 
PDF upload is best and is essential if you have complex formatting or non-standard fonts. Turnitin accepts Word docs and converts them into a PDF as best it can. 
– Filename examples: OT001-512-Topical essay-2014123123.pdf
  OT001-512-Topical essay-2014123123.doc
OT001-512-Topical essay-2014123123.docx

iii. Click the box to acknowledge that the assignment is your own work except where you have acknowledged the work of others—assuming you believe the statement to be true, of course. If you do not believe the statement to apply to your assignment, go back and revise your work.


Click ‘Add submission’.

The submission is uploaded to Turnitin. A ‘Digital Receipt’ will be displayed. This is your proof that the work was submitted. 
• The receipt will be emailed to your PTC email address (and forwarded to your regular email address, if you have set this up), and you can retrieve it within the PTC online site later, too.
• Unlike other assessment submissions on the PTC site, a Turnitin assignment is not submitted to the PTC server space but to an ACT Turnitin account. Authorised PTC and ACT personnel will be able to access your work.


Close the digital receipt by clicking on the grey shaded area around the popup.

The assignment details page then shows up again. There is an option to see the digital receipt.


See below


After submitting in Turnitin, the assignment details page will reload. You will see a column marked ‘Similarity’.
• If you have just submitted your assignment, it will most likely say ‘Pending’.
• If you wait for a short while, the Turnitin similarity score will show, as a percentage.
• You might need to hit ‘refresh’ in your browser to see this. You might even need to come back in a few hours to get the score.


The score is not a plagiarism score, but a similarity score.
• It indicates the extent to which submitted text matches text in the Turnitin database and on the internet.
• Turnitin is unable to determine if you have appropriately cited sources.
• The score includes text you have within quotes and includes your bibliography.
• An essay that has appropriately quoted references and cited sources could well have a similarity score of 24%, for example. There is nothing wrong with that, and the goal is not to reduce the score to 0%.
• TIP: even if you have appropriately cited all sources, you still want your essay to show your own thinking. The Turnitin score might help you to see if you have used too many quotes.

The sample assignment in the picture above has a massive (and quite unrealistic) 91% similarity score. That means that 91% of the submitted text matches text in the Turnitin database or on the internet. In this case, this is no surprise, considering that the assignment merely cited Gen 1:1 and a modified form of John 3:16 (see below).


Click on the score to find out more information. A Turnitin page will open, probably in a new browser tab.

On the Turnitin page, there will be a red score button (‘91’ in the example). This will show you where Turnitin thinks your text came from.

Alternatively, you can click on the numbers written over the top of your assignment to see the sources that Turnitin has found.

There is also a red filter button, two buttons under the red score button. The filter button lets you tell Turnitin to ignore text within quotes, and ignore your bibliography.

See also the new AI number at the bottom of the icons on the right column. This gives the probability that you used AI.

You might be able to resubmit your assignment, usually only if:

  • The due date has not passed; and
  • The assignment has not already been graded.

Do not try to resubmit if these conditions are not met.

1. To resubmit, go to the assessment details tab. Click ‘Submit Paper’, as you did when you first submitted the assignment, and see if you can upload a new file.

2. If the site does not allow you to upload a new file, your lecturer might still be able to arrange for resubmission. Note that this is not an easy change, so speak to the lecturer to seek resubmission only if there is a serious issue, such as:

  • You submitted the wrong paper.
  • The file was corrupted.
  • You wish to respond to the Turnitin score to avoid plagiarism.

Do not ask your lecturer for resubmission for lesser matters, such as these:

  • You want to fix up some spelling or grammatical mistakes;
  • You want to add or delete some words or sentences;
  • You want to add or delete references;
  • You want to correct a silly error that you think you made or have changed your mind about some aspect of your argument.

For these types of issues, your original submission stands.

When the lecturer has graded your work, you should receive an email at your PTC email address and a message in PTConline.

To view your grade and retrieve feedback, follow these steps.

1. Select the relevant unit from your Dashboard in PTConline.

2. Find the assessment item on the unit page and click on it.

3. This will take you to the submission details page (where the Turnitin similarity score is). You will see your grade in the Grade column.

4. For detailed feedback, click on the assignment title in the ‘Submission Title’ column or on the pencil next to the percentage grade.

This will open up the Turnitin feedback tab in your browser.

5. On the Turnitin feedback tab, find the following information:

  • Your percentage grade, at the top right.
  • Comment labels written on the assignment itself, including perhaps a talking balloon. Click on these for more information.
  • The lecturer’s ‘Text Comment’ in the right column. (An audio comment is also possible.)
  • The rubric feedback. Click on the ‘View Rubric’ button.

Note that the final grade does not always follow the exact suggestion from the rubric, though usually the rubric’s suggested grade is followed. In the example below, the mathematics of the rubric point to a grade of 58.4%. The lecturer adjusted this, though, to 5% (a rather unlikely alteration for which there would need to be a very good explanation!).

Using Teams

1. In Teams, click on the account icon or photo (top right).

2. Select ‘settings’.

3. Select ‘devices’.

4. Check the correct devices have been selected. You should be able to see yourself on your screen through your webcam.

5. Select ‘Make a test call’.

Some Macbook users have reported that their camera does not work with Teams. Go to your Macbook settings and grant permission to Teams to use your camera. System Preferences > Security & Privacy > [Unlock] > Select Camera within the list on the left > make sure checkbox for Teams is selected within the list on the right.

1. A scheduled lecture may appear on your calendar in Teams. Otherwise, select the Team (unit) from the list of Teams, select the ‘Lectures 20xx’ channel, and then select the highlighted meeting.

 2. Select ‘Join’.

3. A few minutes before the lecture starts, select ‘Join’ and wait until the class commences. Please don’t start a meeting just to practice – meetings are automatically recorded and available to the whole class.

4. During the lecture, it’s a good idea to keep your camera on. Keep your microphone off, though, until you want to speak. Feel free to contribute and ask questions just as though you were present on-campus.

[Note for on-campus students: lecture recordings do not replace on-campus attendance.]

To access recordings:

1. Click on the team, and click the video conference channel.

2. Select the ‘Files’ tab and then the ‘Recordings’ folder.

Teams is a collaboration tool, so every Team member can affect others in the Team. Please use Teams considerately.

  • If you want to communicate with your class, use the ‘Student discussion’ channel. Please do not add messages anywhere else without authorisation.
  • If you want to communicate with an individual, please do not leave a message for the entire team.
  • Do not start a scheduled lecture just to test it. It will be automatically recorded and the entire class will be able to access it.
  • Do not delete items without authorisation.

To start a chat or video call with someone:

1. Start typing the person’s name in the search bar at the top of the app. Select the name when the system finds it (or select the name from the list of existing chats in the left column).

2. If you want to start a video call, select the video option from the phone icon on the right. For text chat, start typing in the text box at the bottom of the window.

1. At the start of a semester, check that all your students are members of your teams. If anyone is missing, do not try and fix it but contact the Registrar. The missing student may not have submitted their semester enrolment form or there may be a backend syncing problem that requires IT attention.

2. If you are lecturing both to on-campus students and online students, remember that all resources and class activities need to be available to all students. Online learners should not be made to feel as though they are missing out. It is best not to supply hardcopy lecture notes to on-campus students as it might mean you forget to provide the electronic equivalent to online learners. On-campus Powerpoint presentations need to be shared in Teams.

3. Ensure that online students are actively engaged. It can be harder to gauge their level of interest and some may be tempted to turn off their cameras and microphones and attend to other matters. Ask questions, consider extra activities beyond what you might have had in face to face lectures, and call for responses from online students by name.

4. Remember to mark the roll for on-campus students who need to meet the attendance requirement. This is especially important for overseas students who have to meet the terms of the visas.

5. If you wish to give out a meeting link for easy access for students, select the meeting in the Calendar or the video conference channel of the unit, right click on the link as indicated below, and select ‘copy link’.

Training for the Kingdom of Heaven



For new enrolments (Ts & Cs apply)