There are many services both within and external to the College that can support you during your time of study at PTC. Please note that for the external services mentioned below, PTC makes no recommendation or endorsement. You can speak to any lecturer or staff member and they will be able to help you find the support you need.
Police, Ambulance, Fire Brigade: 000
In emergency situations, call 000 (triple zero). This is Australia’s emergency phone number. Call the triple zero number and ask for the appropriate emergency service.
There are other services available if police, ambulance, or fire brigade are not needed:
If you need an emergency medical response, the Ambulance should be requested by calling the Australian emergency phone number: 000 (triple zero). If it is feasible in the situation or for an urgent situation that does not require an ambulance, you may attend the emergency department of the nearest hospital with an emergency department.
The nearest hospital to PTC is Box Hill Hospital (an approximate 5-minute drive from PTC – drive south on Elgar Road towards Box Hill). This is a ‘public’ hospital, meaning it is owned and operated by the State Government.
Note that not all hospitals have an Emergency Department. Also note that there are private hospitals in Australia that have an Emergency Department and usually will charge a significant amount for their services.
Box Hill Hospital
1300 342 255
8 Arnold Street
Box Hill, 3128
For urgent and emergency care, see the emergency numbers at the top of this page.
If you have concerns about health and safety at PTC, you may speak to the office administrator, who is also the Health and Safety Officer.
If you are in need of personal counselling, you may speak with our Pastoral Dean or seek assistance from your pastor or a counselling service.
Peter is available for consultation and counsel. An appointment can be made to speak with him. For academic issues, students are encouraged to approach individual lecturers about matters concerning particular subjects.
If you are in need of academic support, reach out to one of our faculty members, who can direct you to the proper resources. Students have differing levels of academic ability, and some experience learning difficulties due to disability, current or past circumstances, ESL backgrounds, or other reasons, and PTC seeks to support such students in their studies.
See the Learning Support Policy for more information.
See the Assessments page, which might help to answer some questions.
The Registrar is the first point of contact for students regarding their enrolment in units and courses and for any concerns regarding academic progress. The Registrar is also the Extensions Officer, who is responsible for making decisions regarding the granting of assessment extensions and the length of any such approval (see the Assessments page).
If you would like to make a complaint or raise a dispute about an academic or any other matter impeding your progress at PTC, please consult the grievance resolution policy.